ISO 9001

DIN EN ISO 9001 : 2015

The ISO 9001 standard is the foundation of our quality management system.
With this standard we can make our services measurable and offer our customers a comprehensive promise of quality.

 

The requirements of ISO 9001 are in line with our principles:

Corporate culture

Responsible behaviour, team spirit and mutual respect shape our corporate culture.
Mutual trust and support are important to us.
We apply these principles to our internal and external communication.

Customers

Our cooperation is based on honesty and openness.
Our focus is not on revenue, but on creating added value for our customers.
Through reliability, short response times and high quality, we gain their trust and ensure their satisfaction.

Suppliers

We expand our core competencies by working with external suppliers.
It is important to us that our suppliers follow the same company policy as we do.
Our suppliers stand for competence, quality, reliability and flexibility.

Employees

Our corporate culture is the model for all our employees.
In applying these principles in everyday life, we encourage our employees to contribute their own ideas and support their personal development.
This increases employee motivation and satisfaction throughout our organisation.

Quality

Quality comes from attention to detail.
By observing, analysing and improving even the smallest things, we achieve a high level of quality over the long term.

THE PROCESS

Transparency is a fundamental building block for cooperation with our customers.

For this reason, we have not only documented our standard processes in our management system, but also visualised them as workflows for our customers. Depending on requirements, these processes can be individually adapted in consultation with our customers.

We usually do this using our standard process, as shown below. This process maps all stages ‒ from the customer enquiry through the individual production steps and their interactions to the archiving of the finalised data.

Please click to enlarge image.

Certificate of Translation Accuracy

If you are active in the US market and have to provide a Certificate of Translation Accuracy for your products, as an ISO 9001-certified company we will be happy to issue all the necessary certificates for you – after we have carried out all quality assurance steps as described above.

Our Quality Management System

We use the CWA SmartProcess quality management system to document and continuously improve our processes. It supports us in monitoring our work processes and is used by our employees as a source of information for quality assurance.
In addition, they can access all relevant documents such as checklists and control sheets at any time, which are required for efficient project management and are stored in CWA SmartProcess for this purpose.

Questions about Quality Management

If you have any further questions about our quality management or would like more information about our ISO 9001 certification, our QM officer Nicole Wohlfahrt will be happy to help (mail: nicole.wohlfahrt@alfaloc.de).